Driving organisational-wide change is not easy, and although organisations may know what success should look like, getting there involves several hurdles, often setbacks and challenges along the way. The drivers for change may be compelling, but sometimes there are factors which can pull organisations in an opposite direction. And sometimes these factors are not obvious. Here are five key elements that you need to consider if you want to maximise your transformation programme:
You need your processes to be flexible enough to be able to respond to changes in market conditions. Whether that’s within your supply chain, or your payment terms for example. Being agile is essential if you want your organisation and team to remain innovative. A rigid process is the output of a rigid culture. In the long run, a static mind-set leads to stagnation and a lack of growth. From a technical perspective, your organisational tools need to be robust enough to scale as required.
It’s a Journey – A Continuous One!
Because a transformation process is often long and exacting, it’s tempting to only attempt it every few years. In fact, it’s tempting to consider a process or organisation transformed and “done.” However, the mistake that organisations make is to let what was once a forward-thinking process, become stale. Organisations need to create a way of continuously monitoring the outputs of their processing and ensure that they still tie into the current strategy and are still relevant. Technology can become old, so can processes.
High Touch Processing
Stop it! There are solutions out there to prevent processing passing through too many hands. If an organisation is working to the best possible standard, it should be aiming towards touchless processing. Of course, that’s not always possible and there will always be exceptions, but the more our processes pass through a high volume of touch points, the less efficient it is, the more error-prone and the more at risk from fraud. Centralised and rationalised processes alongside better technology solutions provide the best option for low touch processing.
United end-to-end Processing
Does your sourcing solution talk to your payments solution, is your first P thoroughly integrated with your other P, or does your processing favour one over the other? When we implement a new P2P solution, it’s tempting to think that the providers have this covered, end-to-end. However, some solutions tend to address only one area well, despite how they are marketed. Or, your own implementation may be too piecemeal to have enabled a holistic integration of processes and technology. And where there is disconnect, elements of risk are introduced. Map your existing processes across the entire end-to-end environment and assess the gaps, prior to introducing new technology.
Don’t forget your number one asset. Your people. It should be obvious, but so often the people involved in the transformation process are the last to be considered. Without a thorough understanding of who should be involved and how they will be impacted, no implementation or change will ever be successful. Just because YOU know why your organisation needs to transform, it doesn’t automatically follow that those within your team agree or understand. If an organisation wants to be successful, then team leaders need to consider the “why?” on the lips of their team mates.