We've all worked with, for or alongside those people who've struggled to remember the names of fellow colleagues, can't remember who has children and only care about KPIs, and not who has delivered what to the team. But working in the wake of Covid-19 has driven the need for a better understanding of the people we work alongside and for. With the sudden disruption to teams and departments, knowing how people operate became just as important to business continuity as the systems they manage. Being a great leader means understanding more about the people within our organisations than ever before. For some people, home environments became work environments for the first time, so being sympathetic to differences became and remains, imperative.