You joined Basware almost a year ago, from a long background in the payments industry – what kind of initiatives are you hoping to drive at Basware?
Well, one of the things banks struggle with is the ability to add additional data to a payment, which is something that’s so desired by clients so that they can get a full view of the transaction. And the other issue is that you’re often just one part of a long chain on the client side. My most recent position was with Bank of America Merrill Lynch – but prior to that I was Head of Innovation at ING, and we were very aware that the payment element was now a commodity, so the big question was - how do we stay relevant for the client?
And we thought the answer was probably to move up the chain, to integrate more with invoices for example. But at that point, the culture or the timing didn’t work out for the bank – but it was an idea which really captivated me. I truly believe that we can merge what’s going on in the AP and invoicing space together with what payments and finance can do. I don’t think anyone’s found the perfect answer yet, but the opportunity at Basware came along and I thought – that’s exactly the space I want to be in.