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Cloud providers are required to have a flexible approach

Thursday 30 May, 2012

Research by Queen Mary University of London revealed that Cloud providers increasingly need to adopt a flexible approach to contracts.

Based on views of global and UK cloud providers, cloud users, law firms and other market players the research found that ‘one-size-fits-all’ terms are often weighted in favour of the provider.

The research highlighted that many providers do not take into account that users, especially in Europe, have regulatory or other legal obligations and may need to demonstrate compliance to regulators.

Professor Christopher Millard, lead academic on the Cloud Legal Project (CLP) said that: “These are the key contractual issues of concern to users in the cloud market at this relatively immature stage of cloud adoption”.

Professor Millard adds: “To remain competitive, providers may have to be more aware of user concerns, more flexible in negotiations, and more willing to demonstrate the security and robustness of their services.

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