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Solvay selects Esker Order Management solution

Wednesday 27th March, 2024

Esker has announced that Solvay, a leading multinational chemical company has selected Esker Order Management to automate customer orders from its 10 global business units (GBUs).

This worldwide deployment has enabled Solvay to considerably reduce its order processing time while significantly reducing its carbon footprint.

Solvay accelerated its digital transformation three years ago and implemented Esker Order Management. Seamlessly integrating with the company’s SAP® ERP, Esker’s solution simplifies order processing, thereby reducing time spent per order and freeing up Solvay’s eBusiness teams to be able to focus on improving its customer service. Not only did automation of the order management process result in improved performance, it also aligned with Solvay’s sustainability efforts by reducing paper usage.

“We are committed to improving our processes, particularly those linked to the order-to-cash cycle. This aligns perfectly with the Solvay Way, which encompasses our commitment to sustainability,” said Sonia Boibessot, eBusiness Process Specialist at Solvay.

After the success of a trial run in Solvay’s specialty surfactants division, Esker Order Management was then rolled out to other business units, including Special Chem, during the pandemic. Although the teams worked remotely, Esker was able to uphold the implementation schedule and provide continued personalised support, meeting the expectations of all stakeholders.

The implementation of Esker’s solution for 90% of Solvay’s locations has substantially reduced order processing times and improved the overall quality of Solvay’s customer service. The teams have seen an improvement in the reliability of order processing, as well as considerable time savings in data entry. In most cases, simply sending an email to Esker’s platform is sufficient for the order data to be automatically captured in the ERP. According to a company press release.

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