Two Hertfordshire Councils select Liberata to modernise services
Tuesday 7th March, 2023
Broxbourne Borough Council and Welwyn Hatfield District Council have selected Liberata to enhance and modernise a wide range of services.
The new partnership will support both councils to make significant improvements to their Revenues and Benefits service performance and customer experience whilst delivering efficiency savings through an ongoing digital transformation programme.
The range of services being delivered include full end-to-end Council Tax and Business Rates services including billing and recovery as well as complete support for the most vulnerable across Housing Benefits.
Each service will be supported by transformative service improvement initiatives, Revenues and Benefits customer services, systems provision and hosting.
Richard Baker, Executive Director (Finance and Transformation), Welwyn Hatfield Borough Council, said: “As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.”
Rebecca Keene, Assistant Director Resources, Broxbourne Borough Council, said: “One of the Council’s key priorities is to be an effective Council, efficient and responsive to the needs of our residents and businesses. Liberata is the ideal delivery partner to help us achieve this aim, whilst ensuring we can drive down processing times and improve the service for our customers.”
Broxbourne Borough Council joined founding partner Welwyn Hatfield Borough Council on the Hertfordshire Shared Service in 2016.