Wednesday, 3rd December, 2021
Basware launches its Partner Centre of Excellence (PCoE) as part of a continued focus on improving customer outcomes, to help its implementation partners boost their procure-to-pay (P2P) deliveries.
The PCoE is aimed at combining the talents of the qualified partners and Basware to improve the customer implementation experience, optimise implementation skills of partners and reduce technical risks in customer projects.
The PCoE team is comprised of the most experienced Basware solution architects providing implementation partners with services across a variety of technical topics during their deliveries. Advanced advisory services will be provided on areas such as solution design, technical architecture, and configuration and testing, which enable an even closer collaboration with implementation partners.
Niclas Hill, Global Head of PCoE, Basware explains, “We wish to provide our customers with world-class expertise and support our partners’ growth into trusted implementation partners. This new team helps level up how we engage with partners after the initial trainings and co-deliveries with Basware. The PCoE team provides Sound Boarding services, particularly for more mature implementation partners, enabling them to optimise their delivery skills. The service takes partners’ implementation skills to the highest possible level to achieve maximum benefits for customers using Basware solutions.”
“Basware continues to invest in improving the partner experience," says Sean Delaney, VP of Alliances, Basware. “The introduction of the PCoE is an important service enabling our partners to deliver complex configurations while minimising the impact to existing business processes. The PCoE becomes an integral component of the change strategy which, when combined with other initiatives, can shorten the time to value and make the implementation journey more seamless both for the partner and their customers."