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American Express GBT adds expense management to its mobile app

Thursday 25th November, 2021

American Express Global Business Travel (GBT) has expanded the functionality of its mobile app to include expense management for clients using the Neo travel and expense management suite. GBT is to offer a proprietary end-to-end travel and expense management solution on mobile.

Travelers no longer need to sort through expenses and organise paper receipts after a trip. Using the Neo integrated travel and expense management solution, they can now use the Amex GBT Mobile app to capture and report expenses on the go. Travelers can even finalise and submit expense reports before getting back to their desk, saving time, increasing productivity and getting reimbursed faster.

The app combines optical character recognition (OCR) and machine learning to scan photos of receipts for data to complete expense reports and automatically link them to the trip in progress. The app can also scan PDF receipts imported from emails.

Raksa Ouk, GBT’s Vice President of Digital Strategy, said: “Our goal is to create solutions that help our clients travel with more purpose, eliminating inefficiencies wherever possible.

“This means giving them the power to manage all the phases of a business trip from the tool they use the most on the road – their mobile phone. To do this, we combined the great booking and real-time travel assistance features of the Amex GBT Mobile app with the convenience and speed of the Neo expense capability.”

As a leading online travel management solution in Europe, Neo was developed with the capacity to meet the demands of the region’s complex financial regulatory landscape. The solution was most recently granted certification to deliver digital expenses in Spain. The full Neo solution is available for GBT customers in countries around the world.

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