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Salesforce owned MuleSoft to acquire Servicetrace

Monday 9th August, 2021

Salesforce has entered into a definitive agreement to acquire robotic process automation (RPA) provider Servicetrace. German based Servicetrace will become a part of MuleSoft a Salesforce company, upon closing of the acquisition.

With the addition of Servicetrace, MuleSoft will be able to deliver a leading unified integration, API management, and RPA platform, which will further enrich the Salesforce Customer 360 — empowering organisations to deliver connected experiences from anywhere. The new RPA capabilities will enhance Salesforce’s Einstein Automate solution, enabling end-to-end workflow automation across any system for Service, Sales, Industries, and more.

Salesforce acquired MuleSoft in a deal valued at $6.5 billion during 2018.

“We’re continuing to build on our vision of enabling the composable business, making it possible for companies to turn every asset in their organisation — data, automations, and applications — into reusable building blocks to create seamless digital experiences, faster. We are proud to provide an open platform and will continue to support our vibrant community of partners, including our RPA partners, to provide our customers a broad ecosystem of solutions and integrated offerings.” The company said.

The acquisition is expected to close in the third quarter of Salesforce’s fiscal year 2022.

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