Monday 14th September, 2020
As part of a new partnership ABBYY and Enate now offer a technical integration for their platforms to fast-track automation by enabling customers to govern and monitor a hybrid workforce of human and digital workers. The partnership enables customers to deploy more digital workers, faster and with less risk, and make them smarter, all while providing greater operational visibility and optimising performance.
Enate’s service orchestration platform orchestrates work across a human, digital, or hybrid workforce for simplified end-to-end processes. The integration with ABBYY’s Digital Intelligence Platform allows customers to quickly implement content-driven processes using ABBYY’s Content Intelligence capabilities, offering complete workforce orchestration across human employees and digital workers from multiple vendors.
Enate orchestrates the delivery and management of services across a digital workforce so humans can seamlessly pick up tasks that digital workers fail to complete due to process failures or exceptions. With the ABBYY integration, Enate will flip the task to a human in the case of digital data uncertainty. Enate and ABBYY keep the human in the loop.
The integrated solution helps customers easily connect to ABBYY within Enate’s service orchestrator, using a code-free action type in Enate’s workflow. The ABBYY action allows various operations to be performed, such as passing a PDF file to ABBYY’s Digital Intelligence platform for extraction and then showing the extracted files on Enate work item. During the whole process, humans are kept in the loop. As these extracted files are available on Enate work item, they can be passed to downstream technologies such as Blue Prism's digital worker to process further.