Monday 8th April, 2019
Paul Uppal, The Small Business Commissioner has highlighted poor supplier payment practices at the health food chain Holland & Barrett following his report into a case.
A complaint was logged with the commissioner by a London-based technology consultancy after Holland & Barrett failed to pay a £15,000 invoice for a Search Engine Optimisation project within the agreed payment terms. According to the report by Uppal the invoice took 67 days to be paid, which was outside of the contractual agreement of 30 days.
Following the intervention by Uppal, Holland & Barrett paid in full 28 days after the complaint was submitted.
Uppal contacted Holland & Barrett to discuss its payment practices, but the company refused to meet with the Commissioner.
The commissioner suggests in his report “is an example of a purposeful culture of poor payment practices at Holland & Barrett.”
Uppal pointed to data showing that Holland & Barrett took an average of 68 days to pay their invoices and 60% of invoices were not paid within agreed terms.