Understand Your Business Needs
It seems obvious, but perhaps that’s why it can be a forgotten part of a transformation project. And that is to start from a place of “why.” And what does that mean? Well, before you embark on any change, you need to be sure that you understand the need for it.
Include All Key Decision Makers
And that doesn’t just mean “you” directly. It means others around you, and others involved in the process. Sometimes you’ll find yourself in a role where there’s a “need to know” attitude, which may end up excluding key people from some of the decision-making process.
Ensure the Buy-In of Senior Management
This is a mistake. Sometimes with the best of intentions, those in charge of the project only look for feedback from a small number of people, without taking a step back to consider up front, precisely who should be involved. Taking that approach can have serious limitations on any ROI. Sometimes this happens as a time-saving exercise and sometimes it’s because egos are not kept in check between the departments. A way to avoid this is to recognise any fears and collaborate with the various elements of the business that are likely to be impacted. And crucially, ensure the buy-in of the senior management team.
Don’t Be Afraid to Scrap Processes No Longer Fit For Purpose
As is true of a new process and technology implementation, so too is it of the challenges you hope to tackle. Have you looked at your existing processes? Have you measured your current successes and failures? Take time to consider how they tie into the wider business strategy and to sit back and consider what success would look like to you.
Be Brave – Start with Why
Without mapping a framework and timescale for success and tying that to achievable outcomes, the transformation project will run out of steam. Start with why and don’t be afraid to draw a line under existing processes that no longer serve their purpose, no matter who is involved. If you want control of your processes, you need to be able to measure them. Sometimes we need control so that we remain compliant, in an ever more complex environment, and at other times, we need to be able to fulfill our obligations as a business. In either situation, be brave, be considered and always start with why.