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Barnet considers returning some services back in-house

 Tuesday 24 July, 2018

London Borough of Barnet is considering proposals for 11 of its services currently outsourced in a partnership with Capita to potentially return in-house.

The services included in a review are; Finance, Strategic HR, Management of the council’s land and property, Highways, Regeneration, Strategic Planning and Cemeteries and Crematoriums.

The council has two major contracts with Capita, to deliver back office services and development and regulatory services. The partnership has delivered significant financial savings since their commencement in 2013, as well as efficiencies and improvements across a range of services. 

Seventeen services are proposed to stay with Capita, including Revenue & Benefits, Planning Applications, IT and Customer Services.

The Leader of Barnet Council, Councillor Richard Cornelius, said: “Our priority is to deliver good quality, value for money services to our residents. Many things are working well and it’s right that we build on them. Where this is not the case, changes are needed."

"The committee has agreed the proposed review to realign services delivered under the Capita contracts. The review will develop more detailed proposals that will be brought back to committee in the autumn."

"It’s important to stress that any changes will only be recommended on the basis that they provide a good deal for the Barnet taxpayer."

Jonathan Prew, Managing Director, Local Public Services, Capita, said: "We have partnered with Barnet since 2013. The review is an opportunity to respond to changing circumstances and needs that have evolved over the last five years to ensure that a future partnership is focused on providing services that will deliver best value for residents and all stakeholders. Our partnership has achieved significant financial benefits and we continue to be focused on strengthening our performance where we need to and delivering quality services across the borough."

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