Wednesday 20th June, 2018
7.ai a leading intent-driven customer engagement solutions provider based in California has announced that it is partnering with Blue Prism.
The new joint offering will allow 7 AIVA customers to use Blue Prism’s Digital Workforce to efficiently automate hard-to-access back and front office systems.
By combining 7.ai AI-powered virtual agents/chatbots with Blue Prism’s Digital Workforce, 7.ai users can automate processes faster, reduce response times and deliver a more satisfying customer experience.
Scott Horn, Chief Marketing Officer of 7.ai, said, “With this partnership, we’re dramatically reducing the time and cost to deploy the worlds most widely deployed conversational chatbot technology with the market leader in robotic process automation (RPA) software.”
It will also enable 7 AIVA users to process a greater range of transactional capabilities, which results in faster resolution of complaints and inquiries, quick escalation to live agents when needed, better customer engagements and a boost to agent productivity.
"Our customers demand a Digital Workforce that will efficiently automate work processes and easily integrate with their other best-in-breed AI-enabled multi-channel solutions," said Shail Khiyara, Chief Marketing and Experience Officer at Blue Prism. "This partnership with 7.ai enables our Digital Workforce to resolve more issues, faster and with less errors, thus improving the overall customer experience."
By applying the power of big data and machine learning, 7.ai has developed predictive models that have been tuned by more than one billion annual interactions. The company now serves more than 250 customers across multiple industries including banking, education, financial services, government, healthcare, insurance, retail, services, technology, telecommunications and cable, travel and hospitality, and utilities.