Tuesday 30th January, 2018
Blue Prism and TrustPortal have joined forces to deliver an integrated Digital Workforce that combines Human to Robot (H2R) technology with Blue Prism’s RPA platform. The partnership will enable users to dynamically interact with any given automated process in real time.
TrustPortal has integrated its secure, dynamic front-end user interface with Blue Prism’s Digital Workforce Operating System so customers can take advantage of a wide range of new automation capabilities resulting in a complete end-to-end experience.
These new capabilities unify front and back office processes while helping extend Robotic Process Automation (RPA) deployments to more complex and time-consuming work flows. By enabling real-time human interactions, organisations can collaborate and streamline decision making on any given automated process, such as approval, sign-off, change and review.
By enabling digital services to interact with Blue Prism RPA and allowing human interactions to be implemented by robot-driven workflows this solution extends Blue Prism’s Digital Workforce to all functions across an organisation. Front office employees and omnichannel customers can now utilise fully digitised automated services to replace a wide range of manual customer service and technical support scenarios, increasing productivity without requiring cumbersome client installs.
“Blue Prism continues to expand its partner ecosystem to deliver best of breed capabilities on its Digital Workforce Operating System,” said John O’Brien, Research Director, RPA customer experiences, HfS Research. “The aim is to seamlessly integrate front, mid and back office automations, and dissolve legacy operational silos, which will drive better business outcomes and enhance customer experiences.”
Martin Meikle-Small, Managing Director of TrustPortal, commented, "our strategic partnership with Blue Prism will provide the market with new enterprise offerings which leverage the power of their Digital Workforce Operating System to offer unrivalled automation opportunities."